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Warranty

Return/Exchange Policy

  • All replacement parts ordered directly through our website must be unused and in the original packaging to be eligible for a refund. 
  • Contact Universal Surgical Instruments at (877) 587-6278 for a Return Authorization number.
  • All parts must be returned within 30 days from the date they were delivered to be eligible for a refund.
  • You will be reimbursed for shipping costs only if Universal Surgical Instruments made a shipping error or if the product was defective when shipped from a Universal Surgical Instruments facility.
  • If you are returning your shipment for any other reason besides a shipping error or defective product, we recommend that you return items using a carrier that provides package tracking services to ensure your product gets back to us safely and quickly. 
  • NOT ALL PRODUCTS ARE ELIGIBLE FOR RETURNS. ALL SALES OF CUSTOMIZED ITEMS ARE FINAL AND NOT ELIGIBLE FOR RETURNS.
  • IN ALL CASES, RETURNING PARTY IS RESPONSIBLE FOR VERIFYING AND COMPLYING WITH PROPER SHIPPING REQUIREMENTS OF YOUR SELECTED CARRIER.
  • Lifetime guarantee on German and USI brand instruments against defects in material and workmanship.
  • 30 Day unconditional guarantee on all products.
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