All replacement parts ordered directly through our website must be unused and in the original packaging to be eligible for a refund.
Contact Universal Surgical Instruments at (877) 587-6278 for a Return Authorization number.
All parts must be returned within 30 days from the date they were delivered to be eligible for a refund.
You will be reimbursed for shipping costs only if Universal Surgical Instruments made a shipping error or if the product was defective when shipped from a Universal Surgical Instruments facility.
If you are returning your shipment for any other reason besides a shipping error or defective product, we recommend that you return items using a carrier that provides package tracking services to ensure your product gets back to us safely and quickly.
NOT ALL PRODUCTS ARE ELIGIBLE FOR RETURNS. ALL SALES OF CUSTOMIZED ITEMS ARE FINAL AND NOT ELIGIBLE FOR RETURNS.
IN ALL CASES, RETURNING PARTY IS RESPONSIBLE FOR VERIFYING AND COMPLYING WITH PROPER SHIPPING REQUIREMENTS OF YOUR SELECTED CARRIER.